Mobile app failed to download profile anyconnect

Please utilize the full AnyConnect application from your IT Department if additional features are needed. Stay informed about special deals, the latest products, events, and more from Microsoft Store. Available to United States residents. By clicking sign up, I agree that I would like information, tips, and offers about Microsoft Store and other Microsoft products and services.

Privacy Statement. See System Requirements. Description Please direct any questions, feedback or problem reports to ac-mobile-feedback cisco. Show More. People also like. Each connection entry in the VPN Client Profile specifies a secure gateway that is accessible to this device, as well as other connection attributes, policies, and constraints. These connection entries, in addition to the VPN connections that you configured locally on the device, are listed on the AnyConnect home screen to choose from when initiating a VPN connection.

The following are some key scenarios that cause the current profile, if it exists, to be replaced or deleted:. If a VPN connection does not have a profile associated with it, the existing profile is deleted upon startup of that VPN. Tap the expansion icon for the Current Profile Details. The XML file is displayed. Scroll down to see the whole file.

A profile file must be present on the Android device to import it in this way. Your administrator provides you with the name of the profile file to be installed on your device. Connection entries defined in this profile appear in the AnyConnect home screen immediately, and AnyConnect client behavior conforms to this profile's specifications. Tap Delete Profile and confirm to delete the current profile. Connection entries defined in the profile are cleared from the AnyConnect home screen, and AnyConnect client behavior conforms to default client specifications.

Upon AnyConnect installation, your mobile device is localized if the device's specified locale matches one of the packaged language translations. The following language translations are included in the AnyConnect package:.

AnyConnect uses the language specification, then the region specification, to determine the best match. For example, after installation, a French-Switzerland fr-ch locale setting results in a French-Canadian fr-ca display. View the list of Localization Files installed on your mobile device. After installation, localization data for languages not supported in the AnyConnect package is imported by:. Clicking on a hyperlink provided to you by an administrator that has been defined to import localization data.

Your administrator can provide a hyperlink in email, or on a web page, that imports localization data when clicked. This method uses the AnyConnect URI handler, a feature available to administrators for simplifying AnyConnect configuration and management. Connecting to a secure gateway that an administrator has configured to provide downloadable localization data upon VPN connection. If this method is to be used, your administrator will provide you with appropriate VPN connection information or a predefined connection entry in the XML profile.

Upon VPN connection, localization data is downloaded to your device and put into play immediately. Tap Import Localization. Specify the address of the secure gateway and the locale. This localization data is used in place of the pre-packaged, installed localization data.

Tap Restore Localization. Restores the use of the pre-loaded localization data from the AnyConnect package and deletes all imported localization data. Use this action sparingly. Other apps or processes on your device may be using the current VPN connection and exiting AnyConnect may adversely affect their operation. In the event that AnyConnect is unable to gracefully exit all of its processes, you will be detoured to the Android application management screen to manually terminate AnyConnect by tapping Force Stop.

Go to the Android Settings for your device and proceed to the app or applications management area. Tap the link in the About window to open the latest version of this guide.

By default, AnyConnect reveals its status by changing its icon in the Android status bar at the top of the Android window. The icon indicates the current state of the AnyConnect connection:. AnyConnect records statistics when a VPN connection is present. From the AnyConnect home screen, tap Details. AnyConnect retrieves its messages and displays them in the Messages, System and Debug windows. Tap the Messages , System , or Debug tab to view log messages or system information.

Messages: Logs pertaining to AnyConnect activity. System: Information related to memory, interface, route, filter, permissions, process, system properties, memory map, and unique device ID.

The log messages and all profile data are packaged into a. Use the email option to send the log files to your administrator if you are reporting a problem with AnyConnect. The problem statement and the steps to reproduce the problem must be specified before sending your log messages. Use Bluetooth to transmit locally. Bluetooth must first be enabled on both the sending and receiving devices.

A tun. Your administrator defined these connection entries in the AnyConnect Profile. See Viewing and Managing the AnyConnect profile for instructions on deleting these profiles. Internet connectivity issues, a low-cell signal level, and a congested network resource are typical causes of timeouts and unresolved host errors. Try moving to an area with a stronger signal or use WiFi.

If a Wi-Fi network is within reach, try using your device Settings app to establish a connection to it first. Retrying multiple times in response to timeouts often results in success.

Check the validity and expiration of the certificate if you succeeded with it before. To do so, go to the AnyConnect home window, long-press the connection entry, and tap Certificate. The Certificates window lists all certificates. Long-press the certificate name and tap View Certificate Details. Check with your administrator to make sure that you are using the appropriate certificate for the connection. Ask your administrator if the VPN secure gateway is configured and licensed to permit mobile connections.

Use an Internet browser to check the network connection. Ensure that the device is listed as one of the Supported Android Devices. If you attempt to install a brand-specific AnyConnect package on devices that are not supported, they receive this message. Review the list of supported Android devices and instructions for installing or upgrading AnyConnect to download the proper AnyConnect package for your device.

AnyConnect does not work on this device. Try another Internet-accessible network. Save the log messages in a draft email message if you do not have network connectivity or you need to reset the device. Due to an Android issue, when pasting text from the clipboard, a space is inserted in front of the text.

In AnyConnect, when copying text such as a one time password, the user has to delete this erroneous white space. They are available only on Google Play. The Android device supports no more than one AnyConnect profile, which is the last one received from a headend. However, a profile can consist of multiple connection entries. If users attempt to install AnyConnect on devices that are not supported, they receive the pop-up message Installation Error: Unknown reason This message is generated by the Android OS.

When users have an AnyConnect widget on their home screen, the AnyConnect services are automatically started but not connected regardless of the "Launch at startup" preference. Some known file compression utilities do not successfully decompress log bundles packaged with the use of the AnyConnect Send Log button. IPv6 is supported on both private and public transports using AnyConnect 4.

You must use Android 5 or later. Android 5. When battery saver is enabled, AnyConnect will transition to the Paused state if it is in the background. To work around this on Android 5. In Android 6. Once AnyConnect is paused due to the batter saver, a manual reconnect is necessary to bring AnyConnect out of the Paused state, regardless of your action to turn off battery saver or to add AnyConnect to the allowed list. I have also tried the manual download, but my computer will not launch the executable.

I am running on Windows 7 bit. Any help would be appreciated. Go to Solution. View solution in original post. Buy or Renew. Find A Community. Cisco Community.

Join us in congratulating October's Spotlight Award Winners! All rights reserved. Displaying Help AnyConnect displays an information icon on the lower right corner of the screen if help is available. Hence: You cannot upgrade the AnyConnect app from a legacy 4. Before You Begin App data imported to the Legacy AnyConnect app, such as certificates and profiles, should be deleted if you are updating to the new version.

Note You cannot upgrade the AnyConnect app from a legacy 4. Note This only applies in your environment if you are running a Legacy AnyConnect release earlier than 4. Authentication information to successfully complete your connection. Configure Connection Entries A connection entry specifies a secure gateway that provides access to your private network, as well as other connection attributes.

Connection entries may have the following status: Enabled—This connection entry is enabled by the mobile device manager and can be used for connecting. Connection entries are configured on your device manually or automatically in the following ways: Manually configured.

Automatically configured by clicking on a link provided by your administrator. See Control the External Use of AnyConnect Automatically configured after connecting to a secure gateway that downloads an AnyConnect client profile containing connection entries. Configured by your enterprises' Mobile Device Management software.

Device management profiles may be found on your device under the General Settings. Step 2 Tap one of the following choices: Disabled — Default A client certificate is never used for authentication. Automatic —AnyConnect automatically chooses the client certificate with which to authenticate. In this case, AnyConnect views all the installed certificates, disregards those certificates that are out of date, applies the certificate matching criteria defined in the VPN client profile, and then authenticates using the certificate that matches the criteria.

This occurs every time you establish a VPN connection. Note In AnyConnect release 4. Step 3 Tap Advanced to return to the advanced configuration window. Configure Connect on Demand Configure the Connect on Demand functionality by creating lists of rules that are checked when other applications initiate network connections. When matched, these rules result in one of the following Connect On Demand behaviors: Never Connect — iOS will never attempt to initiate a VPN connection when rules in this list are matched.

Enter the prefix, dot, and domain name. Enter a dot followed by the domain name to be matched. Enter the end of the domain name to be matched. Before You Begin The connection entry must be configured to authenticate using a valid certificate, see Configure Certificate Use for details. This is provided by your administrator. About Certificates Certificates are used to digitally identify each end of the VPN connection: The secure gateway, or the server, and the AnyConnect client, or the user.

User Certificate Management In order to authenticate to the secure gateway using a digital certificate, a user certificate must be imported and configured for VPN use.

User certificates are imported using one of the following methods, as directed by your administrator: Import Certificates Attached to Emails Import Certificates From Hyperlinks Import Certificates Manually Import Certificates Provided by a Secure Gateway Once imported, the certificate can be associated with a particular connection entry or selected automatically during connection establishment to authenticate.

Server Certificate Management A server certificate received from the secure gateway during connection establishment automatically authenticates that server to AnyConnect, if and only if it is valid and trusted.

Otherwise: A valid, but untrusted server certificate is reviewed, authorized, and imported to the AnyConnect certificate store. Step 2 Tap the User tab to view user certificates in the AnyConnect certificate store. Step 3 Tap the Server tab to view server certificates in the AnyConnect certificate store.

Ask your administrator whether to tap Yes in response to the following prompts: Another application has requested that AnyConnect create a new connection to host. Your administrator will instruct you to use one of the following values: Enabled—The AnyConnect application automatically allows all URI commands.

Block Untrusted Servers This application setting determines if AnyConnect blocks connections when it cannot identify the secure gateway. Before You Begin Your administrator will inform you if you need to enable FIPS mode on your mobile device for connectivity to your network. Manage the VPN Profile VPN profile management on your device should be carried out based on instructions provided by your administrator.

Delete Profile —to delete the current VPN profile from the device. Managing Localization Viewing Installed Localization Data Upon AnyConnect installation, your mobile device is localized if the device's specified locale matches one of the packaged language translations. Importing Localization Data After installation, localization data for languages not supported in the AnyConnect package is imported by: Clicking on a hyperlink provided to you by an administrator that has been defined to import localization data.

Step 2 Tap Restore Localization. Step 3 Return to the device's home screen. Step 4 If you placed AnyConnect in a folder, open the folder. Step 5 Tap and hold the AnyConnect icon until a delete X icon appears above it. Step 6 Tap the delete icon. View and Manage Log Messages To prevent an unnecessary load on device resources, AnyConnect does not log messages by default. Send Log Messages. Errors while trying to save or edit configuration.

Connection time-outs and unresolved hosts. VPN connection is not re-established when the device wakes from sleep. Note This issue may be expected behavior depending on how your organization has configured the VPN.

Certificate-based authentication does not work. AnyConnect failed to establish a connection but no error message was displayed. Messages display only when the AnyConnect application is open. A profile called Cisco AnyConnect exists that cannot be deleted.

Try restarting the application. AnyConnect on the iPod Touch appears and operates as on the iPhone. Open the App Store. Select Search. In the Search Box, enter anyconnect and tap cisco anyconnect or legacy anyconnect in the suggestions list. Tap AnyConnect. Select Install. Tap the App Store icon on the iOS home page. Tap the AnyConnect upgrade notice. Read about the new features. Click Update. Enter your Apple ID Password. Tap OK. Thank you. Yes, I modified the. However, how do I get this drop-down list that you mention.

The only thing I know how to do is execute vpnui. I don't have a GUI. I execute vpnui. I think we are talking past each other. I'm not trying to add a new connection. Specifically, I updated AnyConnectProfile. However, the modified profile is not read in. I can put garbage in the profile, or even delete the file, and AnyConnect executes as if the profile wasn't there. So, it appears to continue run with the profile that existed at installation. I need to know how to force it to read a new profile.

The profile can be created through the VPN Profile editor. The setting you are looking for is this one.